Refund policy
REFUND POLICY
Last updated — June 2026
OVERVIEW
CORE is committed to delivering products that meet our standards of quality and user experience.
Initial production runs may be limited in quantity.
Pre-order products will be shipped according to the estimated shipping schedule stated on the product page.
Shipping schedules may change due to manufacturing progress, material procurement, logistics conditions, or other operational factors.
Except in cases of confirmed defects, damage, or shipping errors, returns, exchanges, cancellations, and refunds requested for personal reasons are not accepted.
If you believe there is an issue with your product, please contact us within 7 days of delivery.
All requests will be reviewed and handled appropriately after verification.
DAMAGED ITEMS
Minor manufacturing marks, machining traces, anodizing variations, and cosmetic differences that do not affect product functionality are not considered defects.
Please inspect your order promptly upon delivery.
Contact us immediately if:
• The product arrives damaged
• The product is defective
• You receive the wrong item
• Shipping damage is evident upon delivery
After reviewing the situation, CORE may offer a replacement, refund, repair, or another appropriate solution.
If a manufacturing defect or shipping error is confirmed, CORE will cover the reasonable shipping costs associated with the return or replacement process.
REFUNDS
Approved refunds will be processed through the original payment method whenever possible.
Refund processing times may vary depending on the payment provider, financial institution, or payment method used.
CORE is not responsible for delays caused by banks, payment processors, or third-party financial institutions.
EXCHANGES
Exchanges may be offered depending on inventory availability and product condition.
The following products may not be eligible for exchange:
• Limited-edition products
• Pre-order products
• Made-to-order products
• Opened products
• Used products
CORE reserves the right to determine exchange eligibility after reviewing each request.
CANCELLATIONS
Order modifications and cancellations are generally not accepted after an order has been placed.
For pre-order products, manufacturing preparation and material procurement may begin immediately after order confirmation.
For this reason, cancellations and refunds requested for personal reasons are not accepted once a pre-order has been confirmed.
Orders cannot be canceled after shipment has been completed.
RETURNS
Return instructions and return shipping addresses will be provided by CORE when a return request is approved.
Unauthorized returns may not be accepted.
Products must be returned in the condition specified by CORE during the return approval process.
SHIPPING
Shipping schedules provided on product pages are estimates only.
Delivery times may vary due to manufacturing schedules, logistics conditions, customs procedures, weather events, or other circumstances beyond CORE’s control.
CORE is not liable for delays caused by shipping carriers or external logistics providers.
THIRD PARTY SERVICES
Payment processing and shipping services may be provided by third-party companies.
Information handling by these providers is governed by their own policies and procedures.
CORE is not responsible for the practices, availability, or performance of third-party services.
CHANGES
CORE reserves the right to modify or update this Refund Policy at any time without prior notice.
Continued use of the Service following any update constitutes acceptance of the revised Refund Policy.
TERMS OF SERVICE
For information regarding the use of our products and services, please refer to our Terms of Service.
CONTACT
If you have any questions regarding this Refund Policy, please contact us:
CORE by Office Hardy